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*Confidential Policy: All chauffeurs and staff sing confidentiality/non-disclosures agreement.
This is a very important element in choosing a car service. We strongly believe in a service that is discreet, highly professional and reliable.

*Cancellation Policy: We have a 2 hours cancellation policy for town cars only. You can cancel a reservation 2 hours before the reservation takes place with NO penalty. YOU MUST CONTACT US BY PHONE! 

If you failed to do so a Cancellation Fee equal to the total trip cost will be charged.

*Waiting Time/Extra Stop Policy: NO waiting time charge for airports pick up! For other pick up locations if the driver is required to wait more than 15 minutes after the scheduled pickup time, you will be charged $15 per 15-minute interval up to 45 min. After that charter rate will apply. 
For each extra stop in-route a fee of $10 will apply. Non in-route stop – subject to special quote.

*No Show Policy: The full fare will be charged if the passenger fails to be at the designated pickup location. To avoid being billed as a no-show, please do not leave your location without contacting us: 773-444-0454, 847-299-LIMO (5466) or toll free 866-404-LIMO (5466)

*Reservation changes Policy: You can make changes to any placed reservation. We will tray our best but we do not guarantee vehicle availability for any reservation changes made 2 hours before the pick up time.

*Early-Late Hours Policy: Not Applicable.

*Holiday Rates: There will be an additional $30 charge for travel (direct compensation for the chauffeur and stuff) on Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Eve. 

*Luggage Handling Policy: Chauffeurs are only authorized to carry any luggage to and from the vehicle and the exterior front door.

*Guaranteed Payment:  All reservations are subject to a guaranteed payment.  Your credit card will be charged after the service is complited.

*Pets Policy:  We reserve the right to refuse any animal that we feel inappropriate for travel, with the exception of Seeing Eye dogs.

Rates, Terms and Conditions are subject to change without notice!